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Terms of use

The following terms and conditions apply to your use of the LiveUp services and to any other correspondence that you may post LiveUp services or send via email in response to a request for information on the site.

Terms and conditions

The following terms and conditions ("the Terms and Conditions") apply to your use of the LiveUp Services and to any other correspondence that you may post LiveUp Services or send via email in response to a request for information on the Site.

Please note that agreeing to these terms and conditions of use incorporates your use of the LiveUp Services which includes services from ADL Smartcare Limited's, such as the LifeCurve. If you disagree with any part of these terms and conditions, please do not use our services(s).

The use of the LiveUp Services, websites and apps is subject to the following terms of use:


1. “LiveUp (ILA)” refers to Independent Living Assessment, Level 1/76 Hasler Rd, Osborne Park WA 6017, Australia who operates the National Website https://www.liveup.org.au and Support Website https://support.liveup.org.au.

2. "ADL Smartcare Limited" whose registered office is ADL Smartcare Limited, Electric Works, Sheffield Digital Campus, Sheffield, S1 2BJ, United Kingdom (registered in England and Wales, and registration no. 04456225) operates the sub domains https://lifecurve.liveup.org.au (LifeCurve Website) and https://login.liveup.org.au (Account Website).

3. “LiveUp Services” or “Service” includes all services from LiveUp (ILA) and ADL Smartcare Limited as defined above.

4. The term "You" refers to the user or viewer of the LiveUp (ILA) services.

5. The term “Our” or “We” or “Us” refers to LiveUp ILA and ADL Smartcare Limited.

1. The content of the LiveUp Services is for your general information and personal use only. You have to be aged 16 years or older to use this service. It is subject to change without notice.

2. The LiveUp Services use cookies to monitor browsing preferences. If You do allow cookies to be used, the following anonymised  information may be stored by us for use by third parties:

  • Your location, how You got onto the service and what You click on whilst using the Service are all stored by Google Analytics or Google Tag Manager. We use this information to make sure the Services meet the needs of every visitor and to help us make improvements.

3. You can learn about the cookies we use by viewing our Cookie Policy.

4. Unauthorised use of the Services may give rise to a claim for damages and/or be a criminal offence.

5. You may print and download material for personal use  from the Services provided that You do not modify or reproduce any content without Our prior written consent.

1. We take the security of your information seriously. We will process all personal data transmitted to the Site in accordance with Australian Privacy Principles and in line with our Privacy Policy which is compliant with the GDPR and Australian Privacy Act 2020.

2. Please note that the Privacy Policy will not cover any third-party websites to which we may provide links with the website.

3. Contact the LiveUp (ILA) Privacy Officer regarding the processing of your personal data.

4. To contact the ADL Smartcare Ltd Privacy Officer regarding the processing of your personal data, please email privacy-aus@adlsmartcare.com

5. Please review of full Privacy Policy for more information.

1. The copyright of the LiveUp Services in its text, designs, graphics, arrangement and compilation of data belongs to LiveUp (ILA) and ADL Smartcare Limited and/or Our holding company or companies, subsidiaries, third party providers and distributors.

2. The Services are protected by the Australia Copyright Act 1994, International Copyright treaties, Pending Patents and the European Database Directive.

3. The trade marks, logos and service marks displayed on the Services (collectively, the "Trade Marks") include registered or unregistered trademarks belonging to LiveUp (ILA) and ADL Smartcare Limited , Our affiliates, and various third parties. All trademarks reproduced in this Service which are not the property of, or licensed to, the operator are acknowledged on the Service.

4. Nothing contained on in the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks without the written permission of the owner of the trade marks.

5. Neither the LiveUp Service, nor any part of it may be reproduced, adapted, stored in a data storage or retrieval system or transmitted in any form or by any means without Our prior written permission, except as expressly permitted by law.

6. You are not permitted to:

  • alter or modify the documents or graphics, designs, arrangement and compilation of data;
  • delete text from graphics;
  • use any logos or Trade Marks belonging to LiveUp (ILA) and ADL Smartcare Limited and/or Our holding company or companies, subsidiaries, third party providers and distributors.
  • any information which is marked as belonging to a third-party owner, may not be copied without the permission of the owner of the copyright.

7. If You transmit or post any information on the Service, it will be considered non-confidential and non-proprietary (with the exception of personal data) and may be used freely by Us for all commercial and non-commercial purposes.

8. If you wish to use the LiveUp logo in association with events or publications in a way that implies endorsement, partnership or authorship, you must obtain our written permission and agreement on how the logo will be used.  If permission is granted, it is only granted for the specific event/product requested; usage with another event/product requires a new request.  Please send your request to general@ilaustralia.org.au.

1. Communication, engagement and actions taken through external social media platforms that this LiveUp Service and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

2. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. The LiveUp Services nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone, email or chatbot.

3. This Services may use social sharing buttons which help share content directly e.g. from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

The LiveUp Services provides links to other Websites. These links are provided for Your convenience to provide further information. They do not signify that We endorse the Website(s). We have no responsibility for the content of the linked Website(s).

1. All reasonable measures are taken by us to ensure that LiveUp Services are operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly We will not be liable if the Service is unavailable at any time.

2. We reserve the right to temporarily suspend the LiveUp Service in the event of maintenance, repair or for any other reason, where it is considered necessary by us.

3. Where possible We always try to give advance warning of maintenance issues that may result in LiveUp Services down time but We shall not be obliged to provide such notice.

1. Neither We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the LiveUp Service for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

2. Your use of any information or materials on the LiveUp Service is entirely at Your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through the Service meet Your specific requirements.

3. You are solely responsible for paying all expenses you may incur when you access or use the LiveUp Services or access or download content for personal use, including your internet or data service provider charges and any excess charges to that provider if you have a limit on the amount of data you can download together with all costs of the equipment and software you need to connect to and use LiveUp Services. We are not responsible if your equipment or software is not compatible with any LiveUp Service.


1. We and any other party involved in creating, producing, maintaining or delivering the LiveUp Service, exclude all liability and responsibility for any loss or damage that may result to You or a third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort, contract or otherwise) which arises out of or is in any way connected with:
  • any use of the LiveUp Service or content found herein,
  • any failure or delay (including, but not limited to the use of or inability to use any component of the LiveUp Service for advice or service booking), or
  • the performance or non-performance by Us or any third-party providers or distributors, even if such party has been advised of the possibility of damages to such parties or any other party.

2. If, notwithstanding the foregoing, We should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of the LiveUp Service or its content, Our liability shall in no event exceed, in the aggregate the cost incurred of the advice, product or service.

3. We also exclude liability for the use or inability to use the LiveUp Service or any materials on it, or any services or websites linked to the LiveUp Services.

4. Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of Australia.

These terms of use are governed by and construed in accordance with Australia Law. Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of Australia.

1. The Terms and Conditions may be updated as requested by Us.

2. You may not assign or transfer any rights or obligations under the Terms and Conditions. We may assign or transfer any rights or obligations to any third party.

3. Headings are inserted for Your convenience and shall not affect the interpretation of the Terms and Conditions.

4. If any part of the Terms and Conditions are found to be invalid, unenforceable or illegal, the other provisions shall remain in force.

5. The Contracts (Rights of Third Parties) Act 1999 shall not apply to the Terms and Conditions.

6. Reference to any statute or statutory provisions includes a reference to the statute or statutory provision as from time to time amended, extended or re-enacted.

7. Any action You bring against Us pertaining to or in connection with the LiveUp Service must be commenced and notified to Us in writing within one (1) year after the date the cause for action arose.