A brief overview of the Support at Home program starting 1 November 2025. Learn the basics of how it works, key details, and what services it will replace for older people in Australia.
On 1 November 2025, changes will be made to the way home care services are delivered to older people in Australia. Existing programs (except the Commonwealth Home Support Program, at first) will be combined into a single new system called Support at Home (SAH).
The SAH program will improve access to:
- Services
- Equipment and products
- Home modifications
The goal is to help you stay as independent as possible – including staying healthy, active, and connected to your community.
This FAQ factsheet outlines some key points about the changes, but it doesn’t cover everything.
For more details, you can access the SAH Booklet for older people, families, and carers.
What are the basics of Support at Home?
Combines other programs
SAH will replace the Home Care Packages Program (HCP) and Short-Term Restorative Care Program (STRC).
Other programs, like the Commonwealth Home Support Program (CHSP), will also transition to the new system – but not before 1 July 2027.
Levels of ongoing support
SAH will have 8 levels of support for ongoing services. Each level comes with a set budget for services based on the person's needs.
If you already access the HCP Program, you’ll move to SAH on 1 November. You’ll keep the same level of funding you had for your HCP to access SAH-approved services.
Service providers
All SAH participants will have access to care management from a provider. The provider may deliver your services directly. They may also coordinate services from other providers. There is also an option to self-manage the way some of your services are provided.
Paying for Support at Home
Contributions
You’ll only pay contributions for the services you use.
You won't have to contribute to the cost of clinical care, such as nursing and physiotherapy. The government will fully cover these services.
How much you pay for other services depends on the type of service, and your income and assets. People on the Age Pension or with a Commonwealth Seniors Health Card will pay less than self-funded retirees.
