Privacy policy
LiveUp services are provided by Independent Living Assessment Incorporated T/A. LiveUp who operates this national website have also commissioned additional services within LiveUp from ADL Smartcare Limited who operate the sub domain LifeCurve website and Account website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.
Introduction
Independent Living Assessment Incorporated ABN 41 266 326 832 operates the Australian LiveUp website and has commissioned ADL Smartcare Limited UK Company Number 04456225 to provide services to operate the sub domain LifeCurve and LifeCurve account websites. ADL Smartcare is the owner of the LifeCurve™ Software, including the knowledge and code it contains.
This Privacy Policy applies to both Independent Living Assessment Incorporated ABN 41 266 326 832 and ADL Smartcare Limited UK Company Number 04456225. It explains how we collect, use, and disclose information about you.
We respect your right to privacy and are committed to safeguarding the privacy of our service users and website visitors.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
We collect the following personal and sensitive information about you, with your consent, depending on the service that you interact with:
- identifying information, such as your name;
- demographic information, such as your year of birth and postcode;
- contact details, email address, including instances when you use a service or tool on our website and choose to have your results emailed to you;
- sensitive information about your health and ability to complete activities of daily living. This may include information regarding your home environment and ability to complete specific tasks or movements;
- information about your use of our website including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data;
- anonymised data about the devices and computers you use to access our services, including IP addresses, browser type, language, operating system, mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
We collect your personal and sensitive information to facilitate the provision of our services to you, and our business operations. The main reasons why we collect your information are for the purposes of:
- communicating with our service users about our services;
- providing services to our service users;
- evaluating and improving our services; and
- meeting statistical and reporting requirements.
You are not required to provide your personal information to us; however, if you choose not to provide the information that we request from you, then this may affect our ability to provide you with some of the services that you request. For example, we are unable to save a LifeCurve assessment if you do not register for a LifeCurve login and create a LifeCurve account.
We collect your personal and sensitive information when you interact with us, when you access our website and when you use any of our services. We collect your personal information from you when you:
- contact us by phone or email;