Understanding cybersecurity

Create a strong password for every device you use and every online account you make. Use these five tips together to keep your passwords as safe and secure as possible:

• Don't use common words or include personal information like names, birthdays, or postcodes.
• Use a mix of upper‑ and lower‑case letters, numbers, and symbols (!, #, &).
• Try to make your password at least 14 characters long. A hacker can figure out a seven‑character password in 31 seconds, but it would take them 438 trillion years to uncover an 18‑character password.
• Use a unique password for each account. If a hacker gets your Facebook login, for example, they could try the same details on your online banking.
• Do not write your passwords down or keep them near the device you use to log in to your accounts.

Your passwords should be strong, kept safe, and updated often, no matter what they are protecting.

A password manager can help with this. It’s an app that stores all your usernames and passwords securely. See this article to learn more about password managers and how to use them.

Set up multi‑factor authentication (MFA)

MFA is a security process that requires you to prove who you are in more than one way before you can access an account. Here’s an example of MFA in action, where you:

• Log in to your account with your email address and password
• Receive a secret passcode via email or text, or scan your face or fingerprint
• Enter the secret passcode on the login screen
• Gain access to your account

With MFA, you receive a new passcode every time you try to log in. This prevents hackers who know your password, but not the secret passcode, from getting into your account. Use MFA whenever you can, especially for your most sensitive accounts like:

• Online banking
• Social media
• Email

What are scam messages?

Scam messages are created by cybercriminals to try to break into your accounts. They can be sent via phone, email, social media, and messaging apps. 

Scam messages are designed to look like safe messages from organisations you trust, copying features like: 

• Logos
• Disclaimers
• Tone of voice

Cybercriminals use these messages to trick you into giving them personal information, such as your:

• Bank account details
• Credit card details
• Account passwords

Scam messages can also contain web links that, when clicked, install harmful software on your device.

An example of a scam

Scammers use pushy language to create a sense of urgency and make you panic. Because you feel panicked, you assume you need to act straight away instead of thinking it through.

You may receive more scam messages during big events or busy times of the year. During these moments, you may be more stressed than usual and more likely to react quickly. Here's an example:

You receive an email that claims to be from the Australian Taxation Office (ATO). The email warns that there was something wrong with the tax return you filed recently. It says you need to click the link in the email to give more information and avoid getting into trouble. While the email looks real, a scammer is behind it, ready to use the information you provide to try to steal your identity.

Tips to avoid a scam

If you receive a message that contains a link or asks you to take action, use these tips to help check whether it may be a scam:

• If a message has a web link, hover over the link to see where it will take you. If the web address doesn’t belong to the organisation it claims to be from, don’t click the link.
• Don’t log in to an account directly from a link provided in a message. Go to the official website instead by typing the web address into your internet browser or searching for it.
• Call the phone number listed on the organisation’s official website to confirm whether they sent the message. You can also ask if they would ever request your password or personal information in their communications.
• Keep your knowledge of scams up to date. You can find helpful resources on the Australian Government Cybersecurity website.

Avoid free or public Wi-Fi

Wi‑Fi lets your devices connect to the internet without using cables. Some public places provide Wi‑Fi for free, such as airports, libraries, and cafés. However, these public networks don’t always require a password, which can make them more vulnerable to hackers.

If you don’t trust a Wi‑Fi network or it doesn’t feel secure, avoid using it. You could try using a Virtual Private Network (VPN), which is an app that adds an extra layer of security when using public Wi‑Fi.

However, VPNs are a more advanced type of software, so only use one if you feel confident.

Where to find help

To learn the basics of using digital devices and the internet, check out Be Connected. Created by the Australian Government, this program offers free classes and resources to help you go online and:

• Feel confident
• Be safe
• Build the skills to connect with others and manage everyday tasks

To keep up with the latest online safety news and tips, check out Scamwatch and the Australian Cyber Security Centre. They provide practical advice to help keep you and your family safe from scams. Many of their resources are also available in different languages.

If you’d like more support or have questions about staying connected online, our team can help. Call us 1800 951 971.

References

Australian Communication and Media Authority. (2021, May). The digital lives of older Australians. https://www.acma.gov.au/sites/default/files/2021-05/The%20digital%20lives%20of%20older%20Australians.pdf

DataReportal. (2025). Digital 2025: Australia. https://datareportal.com/reports/digital-2025-australia

NapoleonCat. (2025, Jan). Facebook users in Australia. https://napoleoncat.com/stats/facebook-users-in-australia/2025/01/

Scamwatch. (n.d.). Types of scams. Australian Competition and Consumer Commission. https://www.scamwatch.gov.au/types-of-scams

How to use this information

LiveUp provides free information to help you make informed decisions about your health. This information is for general and educational purposes only, is not intended to provide a comprehensive guide, and does not replace medical advice. Everyone is different, so some of these tips may work better for you than others. You should use your own judgment and seek medical advice when applying this information to yourself, to determine if it is suitable in your circumstances. Your use of, or reliance on, this information is solely at your own risk. Independent Living Assessment Incorporated is not responsible or liable for any injury, loss, or damage caused as a result of your use of, or reliance on, this information.